Visual Product Support
Viewabo's visual product support platform: Erase service challenges, create seamless experiences, elevate satisfaction, simplify interactions!
VIEWABO PLATFORM
Engage your audience and create customer loyalty.
- STREAM. Request mobile camera access for real-time mobile video streaming.
- CAPTURE. Request mobile video recordings asynchronously with no apps involved.
- GUESTS. Users with ability to view recordings but cannot initiate sessions.
- SENDS. Invitations to other users to join a session via SMS, Email, or a Link.
- ANNOTATIONS. On-screen annotations to guide users within a session.
- PAUSING. Freeze live-streaming video in an ongoing Viewabo STREAM session.
- RECORDINGS. Video file that is captured and stored as a record for future reference.
- STORAGE. File storage for recordings for on-demand access and record keeping.
Have a large team? Need something special? Contact us to discuss.
REAL-TIME
Viewabo STREAM
Send a text message to access your customers' phone cameras, offering you a live glimpse into their point of view. Streamline troubleshooting and guidance, thereby increasing customer satisfaction.
- REAL-TIME.
- Instantly help your customers by delivering a text message with a link to their phone cameras. Viewabo STREAM enables you to identify and fix problems swiftly, as though you're right there beside them.
- PAUSE/ANNOTATE.
- For those moments when pinpoint accuracy is required, freeze the video to gain a clearer understanding of the customer's situation. Utilize on-screen markers to facilitate better guidance in resolving issues.
- RECORDINGS.
- Once a Viewabo STREAM session wraps up, the video is archived for future reference. These recordings can be reviewed later for training, quality management, or other needs.
ASYNCHRONOUS
Viewabo CAPTURE
Invite customers to create a video through a simple link, eliminating the need for uploads or app installations. Enjoy effortless, streamlined interactions that prioritize convenience.
- ON-DEMAND.
- Take product support to a new level, unbounded by staff schedules or global time differences. Viewabo CAPTURE offers your customers the ability to share a visual rundown of their issues at their convenience.
- APP-FREE.
- Forget about app downloads or installations. With Viewabo CAPTURE, all you have to do is send a link via email or chat, and your customers can instantly record and submit videos using their phone camera.
- EASY.
- Transferring files through email or web forms can be problematic for customers due to constraints like file size limits. Viewabo CAPTURE simplifies this process, allowing your customers an easy way to record and send videos to you.
CASE STUDY
NZXT Enhances Customer Experiences With Viewabo
“The most valuable thing about Viewabo is how quick it is to connect with a customer,” says Lauren K., Director of Customer Service at NZXT. “Since the customer doesn’t need to download an app, they’re more willing to use it.”
VISUAL PRODUCT SUPPORT
Tools to provide next generation visual product support.
- SEATS
- Designated users have the ability to initiate sessions for Viewabo STREAMs or Viewabo CAPTUREs.
- GUESTS
- Guest users are limited to playback viewing and cannot start sessions.
- SENDS
- Send a link for immediate insight. Invitations to sessions can be sent via SMS, Email, or Link.
- STREAM
- Our real-time mobile video streaming tool that allows you to request mobile camera access from another user.
- CAPTURE
- Our asynchronous mobile video recording tool that allows you to request a user to send you a recorded video.
- ANNOTATIONS
- Unlock annotations for faster diagnostics and guidance. This advanced tool sets a new bar in quick issue resolution and in-session communication.
- PAUSING
- Activate Pause mode for agents to halt live streams to focus on specific areas. Pauses the video for all in the Viewabo STREAM session.
- RECORDINGS
- Effortless replays and detailed reviews of support activities from recorded sessions. Improve service quality and customer experience.
- STORAGE
- Recordings are securely stored, providing a reliable resource for future utilization. Benefit from unlimited storage to reference and learn from past sessions.