Imagine if product support teams could see exactly what their customers see—instantly. That’s the power of Viewabo. We transform the way businesses provide support by enabling product support experts to request real-time access to a customer’s smartphone camera—securely and without requiring an app.

Traditional support methods—emails, chats, and phone calls—often lead to long, frustrating exchanges and miscommunications. Customers struggle to describe their issues, and support teams waste time trying to interpret them. With Viewabo, those inefficiencies disappear. Instead of guessing, your team can see the problem firsthand and resolve it faster than ever.

Our mission is to redefine remote product support, making it faster, more efficient, and even better than in-person assistance. By bridging the gap between your experts and your customers, we empower businesses to deliver exceptional service, reduce resolution times, and create seamless support experiences.

With Viewabo, product support isn’t just improved—it’s transformed. Welcome to the future of customer support.

How Did We Get Started?

It all began with a conversation. One afternoon, our founder, George, was speaking with the CEO of a fast-growing company about a challenge they were facing. Their new product was selling well, but their product support team was struggling to resolve customer issues efficiently. Email, chat, and phone calls weren’t cutting it—too much back-and-forth, too many misunderstandings.

The problem struck a familiar chord with George. He recalled the frustration of trying to help his mom troubleshoot tech issues over the phone. Instead of having her describe the problem, he’d ask her to use video chat to show him what was wrong—making support faster and easier.

George suggested the CEO try the same approach, but there was a catch. Using a consumer video chat app felt unprofessional, and the company needed a way to record and integrate sessions for compliance. That’s when George had an idea: What if product support experts could securely request access to a customer’s smartphone camera—without requiring an app?

The CEO was immediately on board. Motivated by this real-world need, George built a prototype in just two months. When he demoed it to the CEO’s product support team, a support expert eagerly asked, “Can we have this today?”

That moment confirmed what George suspected—there was a massive opportunity to transform remote product support. What started as a simple idea quickly turned into a mission: to make remote product support not just as good as in-person support, but better.

And with that, Viewabo was born.