Resolve Issues Faster with Visual Support.
Viewabo lets you see your customer’s product issues through their smartphone camera for faster, easier visual support—no app needed.
Trusted By Innovative Teams
Visualize Your Support
- No App, No Hassles.
- Effortlessly connect with customers through a link. It empowers you to resolve issues as if you were right there.
- Show, Don't Tell.
- Elevate your support with video sessions providing you with a view as to what's going on to speed resolutions.
- Pause, For Clarity.
- Temporarily freeze the live video to focus on specific details, making it easier to guide customers through complex issues.
- Record, For The Record.
- Automatically save support sessions for training, quality assurance, and future reference.
What People Say About Us
"Viewabo has gotten some great feedback from our customers. It is easy to use for both support and the end-user."
"It turned out the user didn’t hook up the cables right. If it wasn’t for Viewabo, I don’t think I would have been able to solve that case."
“It takes the guesswork out of trying to figure out what the customer is trying to explain. We can literally see what they’re seeing in real-time and not have to wait for emails with pictures.”
"Support takes way less time now. Before using Viewabo, sometimes it would take 40 minutes, now it’s 3-5 minutes."
“This was an awesome way to get the help I needed and I didn’t have to fumble my way through an explanation.”
"My staff uses the service daily, and it’s prevented several misdiagnosed issues. Overall the savings in misdiagnosed parts pays for the service and keeps our customers happier."
“Video was very helpful and the fact that the service member could highlight things for me was very cool and helped a lot.”
"A picture is worth a thousand words - imagine a live video. Very useful for troubleshooting filters and softeners at a distance and allows me to view exactly what the plumber is viewing at his end. Technical service is way more productive with it."
“Remote support for problems of advanced products requires more than just text or communication to solve. We feel it helps us save time and get happier customers.”
“The easy access where the program is simple to use even for elderly customers or those who don't feel like they are in touch with technology.”