Budgeted or Not, You Pay for Your Choices in Support Tools
The decisions you make regarding technical support tools—whether proactive or reactive—will directly impact your business. Whether you budget for the right support tools or choose to skimp on them, you will pay for your choices, one way or another. The question is: Will you pay in ways that drive value, improve efficiency, and enhance customer satisfaction, or will you pay through higher costs, inefficiencies, and frustrated customers?
Read more →